Refund and Returns Policy

Thank you for choosing IT Hub. We aim to deliver high quality digital services and ensure customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds or service revisions may be requested.

By purchasing or using any of our services, you agree to this policy.

1. Nature of Services

IT Hub provides digital services, including but not limited to:

Digital Marketing Services
Facebook & Google Ads Management
SEO Services
Website Design & Development
Social Media Management
Content Creation & Consulting

As these services are intangible and customized, refunds and returns are subject to specific conditions.

2. Refund Eligibility

Refund requests may be considered only under the following circumstances:

Payment was made in error or duplicated
Service was not initiated within the agreed timeframe due to our fault
Technical issues or failure to deliver the agreed service scope
Noncompliance with the written service agreement

Refunds are not guaranteed and are evaluated on a case by case basis.

3. NonRefundable Situations

Refunds will not be provided in the following cases:

Work has already started or partially completed
Client changes mind after project initiation
Delays caused by missing client information, approvals, or content
Dissatisfaction due to unmet expectations not outlined in the agreement
Ad spend paid to third party platforms (Facebook, Google, etc.)
Customized or onetime digital services

4. Service Revisions

Instead of refunds, IT Hub may offer:

Reasonable revisions within the agreed service scope
Performance optimization
issue resolution or corrective actions

Revision requests must be submitted within 7 days of service delivery.